Evri Scam Texts: Fake Delivery Fee Messages Explained

Fake "Evri" texts are a staple of UK parcel phishing. Because Evri delivers for so many online retailers, most people have an Evri parcel at some point — and the scammers bet on you not being able to tell a real update from a fake one.

The rule that kills every version of this scam: Evri communicates through its app, email and official tracking — it does not text you links demanding a fee. It also has no general public phone line to call, so every "urgent" text asking you to act fast is designed to stop you checking properly.

What fake Evri texts say

Commonly reported wording:

  • "Evri: your parcel has been delayed at the depot. Pay £1.99 to reschedule delivery."
  • "We were unable to deliver your Evri parcel. Update your address and pay a redelivery fee."
  • "Your Evri parcel is being held. Pay a small fee to avoid it being returned to sender."
  • "Hermes/Evri: final delivery attempt failed — arrange redelivery now."

Some older scam messages still say Hermes — Evri's previous name. Scammers reuse old templates, so an "Evri" text full of outdated wording is already a giveaway.

How the scam works

  1. The text arrives from a random number, often with a fake "EVRI" sender label.
  2. The link opens a lookalike page dressed up as Evri tracking (example patterns: evri-reschedule.top, my-evri-parcel.net — the real domains rotate constantly).
  3. You "confirm" the delivery and pay a small fee with your card.
  4. Your card details are then used for larger fraudulent purchases, sometimes within minutes.

The red flags

  1. A fee demand by text. Evri does not collect redelivery or storage fees through links sent by SMS.
  2. The link is not evri.com. Genuine tracking is on evri.com or in the Evri app — never on a shortened or lookalike domain.
  3. You weren't expecting a parcel. If you haven't ordered from an Evri-delivered retailer, it's a scam.
  4. Urgent deadlines. "Pay in 24 hours or the parcel is returned" is pressure, not policy.
  5. It asks for card details or a one-time code. Evri — like every honest courier — never asks for these by text.

Typical example (illustrative wording, not a real message)

"Evri: Your parcel has arrived at our depot but delivery details are incomplete. Please pay the £1.99 redelivery fee to confirm: http://evri-delivery-fee.top/confirm"

Why it's fake: it demands payment through a texted link, uses a lookalike domain, and arrives unsolicited. Real Evri updates come through the app or email and point you to evri.com.

What genuine Evri updates look like

When a retailer dispatches with Evri and you've given your details, you can receive genuine email or app notifications with a tracking reference — "we've got your parcel", "out for delivery" and so on. These never ask for money.

Because Evri's support is online and in-app rather than over a general public phone line, always verify through evri.com — the official site is the only place you need.

I clicked or paid — what now?

  1. Stop. Close the page; don't enter more details.
  2. Card details entered? Call your bank on the number on the back of your card and get the card blocked.
  3. Paid a fee? Tell your bank it was fraud — report it as an authorised push payment quickly to improve your chances under the APP fraud rules.
  4. Report to Action Fraud: actionfraud.police.uk or 0300 123 2040.
  5. Forward the text to 7726 (free) so your network can block the sender.
  6. You can also forward scam emails or report phishing links to the NCSC at [email protected].

The bottom line

Evri never texts a link asking you to pay. If a message claims your parcel is stuck behind a fee, ignore it, delete it, and check the tracking on evri.com. When in doubt: official app or website only.

Suspicious of another message? Use the free CyberAware UK Scam Checker or see more common UK scams.